Booking Terms and Conditions
The following terms and conditions apply to all bookings made by the between the parties, constitute either party agent of the other, or authorise either party to make commitments on behalf of the other party.
1. Definitions
“Contract” the legally binding terms and conditions between the Holidaymaker and the Owner, upon the Holidaymaker making a booking
“Deposit” means 40% of total holiday accommodation cost including extras;
“Holidaymaker” means you and each person going on holiday with your booking;
“Owner” (or we/us) means the owner of the Property you book;
“Property” means the holiday property you booked ; and
“You” means the lead person making a booking.
When you make a booking, you are confirming that you and every Holidaymaker understands, agrees, and accepts these terms and conditions. Bookings cannot be accepted from persons under 18 years of age.
2. Contract and Booking
2.1 A contract between the Holidaymaker and the Owner shall be formed upon the Holidaymaker:
2.1.1 Paying a deposit for a booking;
2.1.2 Paying in full for a booking or;
2.1.3 On arrival at the booking destination;
whichever is the earliest.
2.2 The Property shall be used for the purposes of a holiday, and certain group bookings, including for stag and hen dos, may not be allowed unless special arrangements (including the possible requirement for a safety deposit) are made with the Owner. In the event of such an occasion, please contact the owner as soon as you make your booking.
2.3 Once a booking is confirmed it cannot be changed by you, unless agreed by the Owner. If the Owner agrees to make requested changes to your booking (for example, changing the lead booker and/or the dates of your holiday) you will be required to pay the owner a £75 administration charge per change.
3. Deposit, Balance Payment and Insurance
3.1 When making a booking you will be required to pay a the full amount of the overall price if your arrival date is within 90 days of the day you book.
3.2 For bookings made 90 days or more in advance of arrival, will have the option to pay with a Deposit
3.3. The outstanding balance (total value less the deposit already paid) shall be due for payment no later than 9 weeks before the holiday is due to start.
3.4 The Holidaymaker is responsible for taking out holiday insurance to cover unforeseen circumstances that may lead to a cancellation of a booking. The Holidaymaker is wholly responsible for taking out such insurance and any cost associated with it.
3.5 The Owner reserves the right to cancel your holiday and re-let any holiday where any payment due, is 7 calendar days late or more. In these circumstances You will not be entitled to any refund.
The Deposit is non-refundable
4.0 Cancellation
4.1 If you cancel prior to the holiday arrival date, you may be entitled to a partial refund. The refund value depends on the notice you provide. All cancellations must be managed by the cancellation link on your booking confirmation. Refunds shall be calculated as follows;
31 or less days notice – No refund
32 – 60 day’s notice – 10% of the total accommodation cost
61 – 70 day’s notice – 20% of the total accommodation cost
71 – 80 day’s notice – 40% of the total accommodation cost
>80 day’s notice – your liability to pay any balance is waived, however the deposit will not be refunded.
4.2 Not used
4.3 If a refund is due, We will aim to return the applicable amount within 10 working days of cancellation receipt.
4.4. If for any reason a booking has been taken with less than the deposit value of 40%, You will be eligible to pay the remainder of the Deposit within 10 calendar days of the booking being cancelled. A failure to pay the sums owed, is a breach of contract and may result in further action being taken.
5 Holidaymakers Responsibilities
5.1 You will ensure that you and all Holidaymakers will act responsibly and carefully whilst at the Property, abiding by any Property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday.
5.2 You will report to the Owner any damage or breakages made during the holiday occupancy and pay for damage.
5.3 You will not smoke at the Property nor allow anyone else to smoke at the Property.
5.4 You will not allow more than the maximum number of people or pets to stay at the Property.
5.5 You will at all times comply with any applicable laws and local or Government guidance and ensure that no Holidaymaker or their guests (if allowed at the Property) or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour, or disturbance.
5.6 not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time.
5.7 treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an Owner, any member of their team, any member of the community in which the Property is situated, or any of our employees, directors, consultants, or other party acting on our behalf.
5.8 You will secure the Property (including all windows and doors) whenever leaving the Property.
5.9 The Owner reserves the right and shall be entitled to make reasonable charges where the Holidaymaker fails to comply with these responsibilities and in serious cases, Holidaymakers may be asked to leave the Property early without any compensation or refund.
6. Owners Responsibilities
The Owner will ensure that;
6.1 The Property is cleaned and ready for the Holidaymakers by the stated arrival date and time.
6.2 Suitable arrangements are made for you to access the Property;
6.3 They treat all Holidaymakers with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any Holidaymaker at their Property
6.4 We can be easily contacted (at reasonable times) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay
6.5 We, and the Property, comply with all applicable laws and regulations (including health and safety regulations)
6.6 Adequate liability insurance is in place in respect of the Holidaymakers’ stay
6.7 All Holidaymakers will have access to the Property for the duration of the holiday (although all Holidaymakers will allow the Owner or any representative, access to the Property if reasonably required).
However, the Owner will not be responsible, nor liable to you (or any Holidaymakers) for any events outside the Owner’s reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at or adjacent to the properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances.
7 Pets
7.1 We only accept dogs; no other pet shall be accepted.
7.2 Dogs are only allowed at the Properties if the Holidaymaker has booked for the dogs at the time of booking and at the additional charge.
7.3 Additional dog restrictions may be contained in the “Need to Know”/Property information section – please read this section carefully.
7.4 If any Holidaymaker has an allergy to dogs, please be aware that our Property does accommodate dogs and accept no responsibility or liability for any suffering which may occur as a result of such animals having been present in our Property.
7.5 Dogs must be under strict control at all times while in or at the Property;
7.6 Any fouling must be cleared up without delay;
7.7 The dog owner must bring the dog’s bed or basket for sleeping in;
7.8 Dogs must not be left alone in or at the Property or elsewhere at any time;
7.9 Dogs must remain downstairs at all times, not lie on beds or furnishings, and hair must be cleared up before departing;
7.10 Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges;
7.11 Young dogs (e.g. puppies less than 6 months’ old) must be declared to the Owner before booking.
7.12 All damage shall be reported immediately to the Owner
7.13 The Holidaymaker shall be liable for the cost of rectification for all damage, soiling, replacements, or repairs, caused by your dogs, the choice of rectification and cost shall be at the sole discretion of the Owner.
7.14 If the Holidaymaker brings dogs but has not paid the appropriate fee (stated on the booking form) for dogs on booking, they will be required to pay the appropriate fee immediately on arrival or they may be asked to leave without any refund or compensation. If the Holidaymaker does not comply with this clause 7.14, then the Owner shall be entitled to apply the damage cost process set out in clause 13 for all sums owed.
7.15 Failure to comply with these terms may result in the Holidaymaker being asked to leave the Property before the end of the holiday period without compensation and that they pay an additional charge.
8 Price
8.1 All prices exclude VAT, shall be in GBP and free from any payment or currency charges
9 Facilities
9.1 Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for leisure, not business, purposes.
9.2 Electric Vehicles Charging is not available.
9.3 Our Properties are well over 100 years old and in the countryside, please remember that properties in the country do attract spiders and therefore cobwebs. It does not mean that the Property is dirty or has not been cleaned as cobwebs can be spun almost as quickly as they have been cleaned away.
9.4 When you make a booking the Holidaymakers accept that minor differences between text/photographs/illustrations on the Website and the actual Property may arise. We cannot accept responsibility should the Property not conform to a Holidaymaker’s standards.
10 Complaints
If you have any complaint concerning a Property, the matter should be taken up directly with the Owner while you are still at the Property. We accept no liability for complaints raised retrospectively post a guest exiting the Property.
11 Your data
As part of a booking, we may introduce Holidaymakers to the goods and/or services of third parties. We shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the relevant Holidaymaker.
Our Privacy Policy explains how we will process your personal data.
All electronic data transferred pursuant to these terms and conditions remains our property and may not be replicated in part or whole without our prior written permission. Electronic data will not be preserved indefinitely by us.
12. Limitation of Liability
The contract to occupy the Property is made on the basis that the Property is to be occupied by the Holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).
When making a booking, you acknowledge on behalf of all Holidaymakers that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
Once you have made a booking there is no “cooling off” period as the contract you have made is for accommodation services for a specific period of performance.
We accept no responsibility for personal injury to, or death of, Holidaymakers or anyone they invite to the Property, or loss of or consequential loss or damage to the Property, or for other matters over which we have no control.
If you fail to comply with the Owners requirements or these terms and conditions, you will be liable for losses which are a foreseeable consequence of the failure to comply with the applicable terms and requirements.
Nothing in these terms and conditions will limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our or the Owner’s negligence or the negligence of our employees, agents, or subcontractors, or for fraud or fraudulent misrepresentation.
Any dispute, claim or other matter which may arise in relation to your booking, must be managed in accordance with clause 19 and will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.
13 Damage Costs
The Holidaymaker is wholly responsible for the cost of any repairs to and/or replacement of and/or additional cleaning of the Property including (but not limited to) furnishings, furniture, kitchen equipment, appliances, crockery, glass, keys, bedding, and towels damaged or soiled during the period of the booking by you or other Holidaymakers.
The Holidaymaker must notify the Owner immediately of any damage, breakage, stains, or soils during the holiday period. The Holiday maker shall use best endeavours to address the matter and pay in full the cost identified by the Owner to resolve the matter before the Holidaymaker departs from the Property.
Where Holidaymakers depart from the Property without resolving the matter of damage and paying the Owner in full for the cost identified, the Owner reserves the right to charge interest at 8% per day on the total value, until the amount owed is paid in full and cleared funds. The Holidaymaker is liable for any costs incurred by the Owner in the recovery of costs owed. Failure to pay sums owed may result in legal action or the Owner may pass on the debt to a debt recovery facility.